Terms of Service

Effective Date: 25 June 2025

1. About our Terms

1.1. We are Investor Mail Proprietary Limited (“”we”, “us”, or “our”), a company registered in Botswana, our registered address is Plot 25815, Block 9, Gaborone, Botswana and our company registration number is BW00005684260. 

1.2. These Terms and Conditions apply whenever you:

• use InvestorMail.co.bw, Investor Mail mobile and online digital apps and services (together “Investor Mail”); and
• purchase access to InvestorMail.co.bw, the Newspaper and/or the Investor Mail Content (together, the “Investor Mail Services”) on a subscription basis.

1.3. You should read these Terms and Conditions carefully before using InvestorMail.co.bw and/or Investor Mail Content or subscribing to the Investor Mail Services. By accessing, using or subscribing to any of the above, you agree to be bound by these Terms and Conditions (as applicable) and the documents referred to in them.

1.4. If you access InvestorMail.co.bw under an organisation’s subscription agreement, then your access is primarily governed by the subscription agreement between us and that organisation. In the event of any conflict between these Terms and Conditions and the organisation’s subscription agreement (as applicable), the terms of the organisation’s subscription agreement shall prevail to the extent of the inconsistency only. If you have any questions about the Investor Mail Services or if you have any difficulties using Investor Mail digital platform, please chat with us online, call us, or email us at newsletter@investormail.co.bw.

2. Your Subscription to the Investor Mail Services

Subscribing to Investor Mail

2.1. We offer a range of subscriptions: 

• to InvestorMail.co.bw (“Digital Subscriptions”);
• we may also offer subscriptions on a trial basis (“Trial Subscriptions”)

The above are referred together as “the Subscriptions” and individually as a “Subscription”. Please note that separate and/or additional terms and conditions may apply to any Trial Subscriptions that we may offer. Any such additional terms shall be clearly indicated. 

2.2. You may not take more than one Trial Subscription in any twelve-month period.  We may cancel any Trial Subscription that you may have purchased, without refund, if you have had access to any other Trial Subscription in the previous twelve months.

2.3. You may purchase a Subscription by submitting an order and providing the sign up details on InvestorMail.co.bw, by phone, email, or by letter. We will only accept your order when we have successfully verified your email address, processed your payment details and emailed you to confirm this.

2.4. We will try to process your Subscription order promptly but cannot guarantee activation by any specified time. We may reject any Subscription order in our discretion. You confirm that your sign up and payment details are complete and accurate, and that you are entitled to purchase a Subscription using those sign up and payment details.  It is your responsibility to update and maintain changes to your sign up details on My Account. Each Subscription is for a single user only. We may cancel or suspend your Subscription account if you share your access rights with any third parties, or attempt to allow third parties to avoid our control of access to InvestorMail.co.bw. 

Fees and Payment

2.5. You agree to pay the Subscription fees at the rates and in the currency displayed during the Subscription process.  Prices may vary from time to time and by country, and Subscriptions may be available on a once-off, monthly, annual or other basis.  Discount offers are as stated at the time you subscribe and cannot be changed during the term of your subscription. Unless otherwise indicated, prices stated are inclusive of any applicable value added tax (VAT) or other sales taxes. The breakdown of any VAT will be indicated on the relevant invoice.

2.6. If we do not receive payment authorisation or any authorisation is subsequently cancelled, we may immediately terminate or suspend your Subscription. 

2.7. If you take a Trial Subscription, we will inform you of the full Subscription price payable at the start of the trial period. Your Subscription will renew automatically at the end of that trial period at the full Subscription price unless you cancel your Subscription before the end of the trial period. 

2.8. We will give you at least 14 days’ notice of any increase in the price of your Subscription, which will take effect at your next renewal date.

2.9. If we incorrectly state a price online or otherwise, we are not obliged to provide you with a Subscription at that price, even if we have mistakenly accepted your offer to buy a Subscription.  If we notify you of a pricing error, you may cancel the Subscription and we will refund you any money paid, or you may pay the correct price. If you do neither, we may cancel your Subscription and refund any money you have paid. We will always act in good faith in determining whether a genuine pricing error has occurred.

2.10. If you are entitled to a refund we will credit that refund to the card or other payment method you used to submit payment, unless it has expired in which case we will contact you to arrange.

2.11. In addition to the Subscription fees you are responsible for paying for any:

• broadband, mobile, data, messaging or other internet connection and telecommunications charges that you may incur by accessing Investor Mail Content; 
• charges that may be levied by your bank or credit card issuer (for example foreign transaction fees on transactions which take place abroad or in a foreign currency).

2.12. We will do all that we reasonably can to ensure that all of the information you give us when paying is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your Cancellation Rights

2.16. Digital Subscriptions:

• By placing your order for a Digital Subscription subject to these Terms and Conditions, you agree that we may start your Subscription immediately upon our acceptance of your order and that you waive your statutory right to cancel our contract within 14 days of our confirmation email. 
• This means that you lose your right to cancel this contract once we have provided confirmation via email of your Digital Subscription (see section 2.3 above) and that any notice of cancellation that you provide (whether before or after the 14-day period) will only take effect at the end of your current subscription period. You will not be entitled to a refund except in the event that there is a fault in our provision of our Investor Mail Services. 

2.17. To exercise the above rights to cancel, you must inform us of your decision to cancel the contract by using  emailing us at newsletter@investormail.co.bw with the following: “I/We hereby give notice that I/we cancel my/our subscription”. Please then include:

• the subscriber’s full name (person on the billing information if different from the user);
• the Account email address or Account Number (Customer Reference Number);
• the billing address and delivery address (Including zip code/postcode); and
• your contact telephone number.

Our Cancellation Rights

2.19. We may suspend or terminate your Subscription if we are prevented from providing services to you, or accepting payment from you, by applicable law or circumstances beyond our control, or if we cease publishing the InvestorMail.co.bw or Investor Mail Services. If we terminate for any of these reasons, we will provide you with a pro rata refund to the extent permitted by applicable law.

2.20. We may also suspend or terminate your Subscription, without refund, if you breach these Terms and Conditions, or in the event of any verbal or written abuse of any kind (including abusive, offensive or aggressive language) directed towards our Customer Care team, other Investor Mail personnel, or any member of the public, with or without notice and without further obligation to you. 

2.21. If you are not a Subscriber, then we may suspend or terminate your access to the Investor Mail Content at any time, with or without notice and without further obligation to you.

Effects of cancellation

2.22. If you are entitled to a refund, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your Subscription.

2.23. We will make the reimbursement using your registered payment details detailed within Manage Your Account. Additional charges may apply if we are required to reimburse to any other credit card or bank. 

3. Using InvestorMail.co.bw

Ownership of InvestorMail.co.bw and Investor Mail Content

3.1. InvestorMail.co.bw and Investor Mail Content and all intellectual property rights in each are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms and Conditions. This means, for example, that we remain owners of them and free to use them as we see fit.

3.2. Nothing in these Terms and Conditions grants you any legal rights in InvestorMail.co.bw or the Investor Mail Content other than as necessary to enable you to access InvestorMail.co.bw and use the Investor Mail Services. You agree not to adjust, to try to circumvent or delete any notices contained on InvetsorMail.co.bw (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within InvestorMail.co.bw.

3.3. “Investor Mail” is a registered trademark and you may not use them without written permission from Investor Mail (Pty) Ltd. 

Accessing and using Investor Mail Content 

3.4. You agree to comply with our Copyright Policy when using Investor Mail Content. You are responsible for all use of Investor Mail Content whether accessed without a Subscription as a registered user, under your Subscription, or under your organisation’s Subscription.

3.5. To the fullest extent permitted by law, we expressly prohibit any use of our content or data (including any associated metadata) in any manner for any machine learning and/or artificial intelligence purposes, including without limitation for the purposes of training or development of artificial intelligence technologies or tools or machine learning language models, or otherwise for the purposes of using or in connection with the use of such technologies, tools or models to generate any data or content and/or to synthesise or combine with any other data or content. We reserve all rights to license any use of our content and data for any such purposes.

3.6. The amount and types of Investor Mail Content that you can view depend on what type of subscription you have. If you already have a subscription, details of your access rights can be found at Your Account. We may vary or cancel the access rights of non-paying users at any time.  

3.7. Your access to Investor Mail Content will vary depending on whether you have an Investor Mail Standard or Investor Mail Premium Digital Subscription. An Investor Mail Standard Subscription provides an overview of the most important business, political and economic stories from around the world whereas an INVESTOR MAIL Premium Subscription gives readers full access to INVESTOR MAIL journalism, including exclusive additional analysis and insight. 

3.8. We reserve the right to amend the scope of your Digital Subscription from time to time. We will give you at least 30 days’ notice of any significant reduction in the scope of your Digital Subscription, and these will only take effect from the date of your next payment following that 30-day period. This does not apply where a type of content or service intended for INVESTOR MAIL Premium subscriptions is made available to INVESTOR MAIL Standard subscribers on an introductory, temporary or trial basis. 

3.9. On registration, you will choose a username and password (“ID”). It is your responsibility to keep your ID confidential. The email address must not correspond to a generic or shared email account, and you must be entitled to use that e-mail address.  All information received by us from your use of Investor Mail Content will be used by Investor Mail in accordance with our Privacy Policy.

3.10. If you believe there has been any breach of security such as the disclosure, the Investor Mail or unauthorised use of your ID or any payment information, you must notify investor Mail immediately by e-mailing us at support@InvestorMail.co.bw. We recommend that you do not use InvestorMail.co.bw’s “Remember me” log in feature on any device that may be used by anyone other than you in order to prevent unauthorised access to InvestorMail.co.bw and your Subscription details.

Comments and other User Generated Content

3.11. InvestorMail.co.bw includes comments sections, blogs and other features that allow interaction between users and between users and Investor Mail journalists (“Forums”). If you post a comment or any other information to these Forums (“User Generated Content” or “UGC”) then you must comply with our commenting guidelines plus any specific rules posted on the Forum. You are responsible for all the content of any of your UGC that you or we publish. You are financially responsible to us for any claim against us by any third party that your UGC is not in accordance with these Terms and Conditions or that otherwise relates to your UGC.

3.12. You own the copyright in your UGC, and you grant Investor Mail a right (but not an obligation) unlimited in time to publish, re-use, archive, modify, delete or commercially exploit that UGC in whole or in part as we see fit, whether on InvestorMail.co.bw or otherwise, without any requirement to pay you for this and with or without attribution to you. You also waive any moral rights that you may have in regard to the UGC.

3.13. You must not post any UGC that we believe to be: 

• illegal, offensive, libellous or indecent;
• harassment or bullying, including making personal attacks on other commenters; 
• misinformation; 
• hate speech, including anything which makes attacks on the grounds of race, religion, sex, gender, sexual orientation, disability or age; 
• irrelevant to the Forum or the Forum’s topic; 
• spam, including any any form of advertising or promotion for goods and services or any form of unsolicited communication;
• impersonation, including impersonation of Investor Mail employees or of Forum guests or hosts, or misrepresenting any connection with any person or entity;
• private or confidential information or trade secrets of any person or entity; 
• infringing copyright or other intellectual property rights;
• in breach of financial services regulations, such as recommendations to buy or not buy a particular share or investment or anything which otherwise has the purpose of affecting the price or value of any share or other investment; 
• harmful, such as software viruses, files or code designed to interrupt, destroy or limit the functionality of InvestorMail.co.bw or any computer software or equipment; or 
• against our commenting guidelines. 

3.14. You must not: 

• collect or store other users’ personal data; or
• restrict or inhibit any other user from using the Forums. 

3.15. It is not possible for INVESTOR MAIL to fully monitor all UGC published on InvestorMail.co.bw but where we have actually received notice of any UGC that is potentially illegal or potentially in breach of these Terms and Conditions, then we will review that UGC, decide whether to remove it from InvestorMail.co.bw and act accordingly. If you are aware of any such UGC, please notify us immediately with specific details, using the “report” function on InvestorMail.co.bw, or by contacting us at support@InvestorMail.co.bw.

3.16. We can link your UGC, including anything posted under a pseudonym, to your InvestorMail.co.bw account. Our moderation and community team may contact you from time to time regarding your UGC.

3.17. If you breach our Terms and Conditions regarding UGC, then we may: 

• remove any UGC you have posted that breaches our Terms and Conditions; 
• ban you (temporarily or permanently) from participating in UGC on InvestorMail.co.bw; and 
• at our discretion, remove any other UGC you have posted. 

3.18. Investor Mail is not obliged to provide commenting facilities or other Forums on InvestorMail.co.bw or for any specific content within InvestorMail.co.bw. Investor Mail may, at its sole discretion, choose to close (or not to enable) posting of UGC on any article or other content, or to restrict posting of UGC to specified categories of user. Posting of comments on InvestorMail.co.bw is restricted to users with a Subscription (excluding Trial Subscriptions).

Accuracy of information and availability of InvestorMail.co.bw

3.19. While we try to make sure that InvestorMail.co.bw and all Investor Mail Content is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that InvestorMail.co.bw will be fit or suitable for any purpose. Any reliance that you may place on the information on InvestorMail.co.bw is at your own risk.

3.20. Investor Mail Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

3.21. We may suspend or terminate operation of InvestorMail.co.bw or any part thereof at any time as we see fit.

3.22. While we try to make sure that InvestorMail.co.bw is available for your use, we do not promise that InvestorMail.co.bw is available at all times nor do we promise the uninterrupted use by you of InvestorMail.co.bw.

Third party sites and products

3.23. InvestorMail.co.bw may contain hyperlinks or references to third party websites and third party products. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any products, content, material or information contained in them. The display of any hyperlink and reference to any third party website or third party product (including any advert or sponsor) does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

3.24. Any agreements, transactions or other arrangements made between you and any third party named on (or linked to/from) InvestorMail.co.bw are at your own responsibility and entered into at your own risk.

4. Your Privacy and Personal Information

4.1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

5. Limitation on our Liability

5.1. INVESTOR MAIL makes no warranty, express or implied, regarding your Subscription, InvestorMail.co.bw, Investor Mail Content or Investor Mail Services, which are provided ‘as is’. We expressly disclaim all warranties to the extent permitted by law, including but not limited to warranties of fitness for a particular purpose.

5.2. Except for any legal responsibility that we cannot limit or exclude in law (such as for death or personal injury), in the event that you suffer any losses arising in connection with your Subscription, or your use of InvestorMail.co.bw, Investor Mail Content or Investor Mail Services:
(a)  our total liability to you shall not exceed the total sums paid by you for your current Subscription; and 
(b)  we shall not be liable or legally responsible in any way (whether in contract, tort (including negligence) or otherwise) for:
               (i) any loss that was not foreseeable to you or the Investor Mail when the contract was formed;
               (ii) any loss that was not caused by any breach on Investor Mail’s part;
               (iii) any business loss (including business interruption, or loss of revenues, sales or business opportunity);
               (iv) any loss of profits, anticipated savings, goodwill, reputation, or data;
               (v) any loss of use or corruption of software or technical equipment;
               (vi) any loss to non-consumers; and
               (vii) any indirect or consequential loss
in each case even if we have been advised that such damages may arise.

5.3. The limitations of liability in this section 5 apply for the benefit of Investor Mail, its affiliates, including those listed in section 6 and all of their respective officers, directors, employees, agents or any company who we transfer our rights and obligations to in accordance with these terms and conditions.

5.4. We may update these Terms and Conditions for legal or regulatory reasons, or to reflect changes in our services or business practices. We will provide notice of any significant changes below. You should regularly check this section to see if any changes have been made. If you are a paying subscriber, any changes to our terms and conditions will become effective from the date of your next payment following the change unless we notify you otherwise. If you are not a paying subscriber, any changes will become effective as soon as we post them on InvestorMail.co.bw.

6. Law and Jurisdiction

6.1. If you are a user whose principal address or principal use of InvestorMail.co.bw occurs in any jurisdiction other than the Republic of Botswana, then these Terms and Conditions will be subject to international law. In this case, to the extent possible in the applicable jurisdiction, both you and we agree that the courts of Botswana will (subject to the final paragraph in this section 8) have non-exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions.

6.2. If you are a user whose principal address or principal use of InvestorMail.co.bw occurs in the Republic of Botswana then these terms and conditions will be subject to the laws of Botswana, without regard to its conflict of law’s provisions. In this case, to the extent possible in the applicable jurisdiction, both you and we agree that the courts of Botswana will have non-exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions.

7. General

7.1. We shall have no liability to you for any breach of these Terms and Conditions caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lockouts or other industrial disputes; epidemic or pandemic; breakdown of systems or network access; or flood, fire, explosion or accident.

7.2. You may not license or transfer any of your rights under these Terms and Conditions. We may transfer any of our rights or obligations under these Terms and Conditions to any company within the Financial Times group of companies, but if we do so we will ensure that any company to whom we transfer our rights or obligations will continue to honour your rights under them.

7.3. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which will remain in full force and effect.

7.4. Failure by either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. Headings in these Terms and Conditions are for convenience only and will have no legal meaning or effect.

7.5. These Terms and Conditions (together with the documents referred to within these Terms and Conditions including in sections 1.4 and 2.1) constitute the entire agreement between you and the INVESTOR MAIL relating to your use of the Investor Mail Services. They supersede all previous communications, representations and arrangements, either written or oral.

7.6. InvestorMail.co.bw is best viewed with one of our supported browsers. Our current list of supported browsers and the degree to which they are supported can be found here. Any payment information you send to us over the Internet is encrypted using 128-bit Secure Socket Layer technology. SSL is currently the preferred method to securely transfer credit card data over the Internet.